...Company Background
"Our success depends on the success of our customers"
Based in Rochester, New York, the NewWave Consulting
Group is a leading local consultant and solutions provider specializing in the development/deployment
of business-driven applications, IT support  services, corporate WEB site localization
/globalization and legacy system interfaces and conversion. Over the last 15 years,
NewWave
has successfully implemented a large number of solutions across a wide variety of
industries. Our understanding of systems development and leading edge technologies
coupled with our commercial expertise enable us to take an innovative, efficient,
business-oriented approach in solving customer problems.
Unique Advantages of Working with NewWave
NewWave is expert at the core system software and office productivity applications
used by most small businesses. NewWave also offers expertise for an increasingly
complex array of infrastructure technologies including firewalls, switches, routers,
voice-over-IP solutions and wireless connectivity. The breadth and depth of NewWave's
consulting expertise brings a unique set of advantages to companies trying to maximize
the business value of their IT network within a reasonable budget. These advantages
include:
- Best Practices: NewWave’s staff of consultants average more than
twenty years of real-world industry experience, in the trenches of IT support, performing
a wide variety of technical projects for a broad range of customers. Each consultant
brings a set of personal best practices from this extensive industry experience,
and these are further refined by the company-wide best practices. This means you
get not just expert technical skills, but a consultant with proven methods for how
to apply those skills to solving real-world business problems successfully and in
a repeatable fashion. Find out more about NewWave's best practices for network consulting.
- Value Pricing: NewWave charges a very competitive hourly
rate for services and provides Fixed Price or Time & Materials options on development
projects. Customers are not forced to waste money with retainers or minimum commitments
that may result in paying for services that are never delivered.
- Full Documentation of Services: NewWave has developed a sophisticated
service reporting system that records and archives detailed documentation for all
delivered services. Unlike freelance consultants who often provide scant documentation
or details of services performed, every service provided by NewWave is accompanied
by comprehensive documentation. Every NewWave staff member has full access to the
service reports generated by every staff member to every customer. The discipline
of documenting and storing service records results in more efficient and effective
customer service.
- Knowledge Transfer: NewWave is committed in transferring
knowledge from NewWave's consultants to customers. By teaching customers to deal with problems
that are within their comfort zone, NewWave can focus on providing high-value services
by helping customers resolve complex problems and facilitating the adoption of leading-edge
technologies. NewWave often helps customers hire internal, front-end support staff,
such as desktop support technicians, once customers grow to the point that outsourcing
these functions is no longer cost effective.
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